Refund policy

Refund policy

Settle-in promise (beds). If your dog doesn't take to the bed within 30 days of delivery, email us and we'll refund the bed. No need to send it back. One settle-in claim per household. We may ask for a quick photo of the bed.

30-day returns. For anything else that isn't right, you can return it within 30 days of delivery. Items should be clean and in resellable condition, with the original packaging if you still have it.

Free size exchange. Picked the wrong size of bed? We'll exchange it for a different size at no cost to you. Just email us within 30 days of delivery.

Damaged, defective, or wrong item. Email us a photo within 14 days of delivery and we'll send a replacement or a full refund, including shipping. You won't need to send the item back.

How to start a return or claim. Email us with your order number and the reason. We'll reply within one business day. For returns, we'll send instructions and the return address; please don't send items back without contacting us first, because returns go to a different address than the one on the package.

Refunds. Settle-in and damaged-item refunds go to your original payment method within 5 business days of approval. For returns, we refund within 5 business days of receiving and checking the item. For change-of-mind returns, the original shipping charge isn't refundable and return shipping is paid by you.

Items we can't take back. Lick mats and feast mats that have been used with food, for hygiene reasons, unless they arrived damaged or defective.